This page (together with the documents referred to on it) tells you the terms and conditions (“Terms & Conditions”) on which we supply any of the products (“Products”) listed on our website www.motivationalqueen.com (the “Site”) to you. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these Terms & Conditions. Please also note that the use of the Site is subject to the terms contained in the Disclaimer and Terms of Use, which apply whether or not you order any Products from the Site
We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws
TRADEMARK
We have a registered protected Motivational Queen trademark and we respectfully ask for a cease and desist on anyone or any company replicating our mark.
CONTRACT
You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the payment page
Once you have submitted an order, you will receive an e-mail from us of acknowledgment. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation for the relevant Product.
The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
We may be unable to process your order if:
The Product you ordered is out of stock or discontinued;
OR
There is a problem with authorisation of your method of payment.
CLOTHING CARE
Clothing fit for royalty. Please read the below information about caring for the clothing you purchase from us. We accept no responsibility if clothing is damaged due to your negligence handling.
- Machine wash warm, inside out, with like for like colours and fabrication at 30c or below
- Do Not tumble dry
- Medium iron inside out
- Do not iron decorate
- Do not dry clean
COMPLAINTS
Complaints can be sent to info@motivationalqueen.com and will be answered within 3 working days.
ADMINISTRATIVE HOURS
We are available
Monday to Friday 9 am – 5 pm (GMT) Excluding Holidays
Please contact info@motivationalqueen.com if you have any questions about your order.
PROMO CODES
Promotional codes cannot be combined with any other offer or promotional code. Only one code can be used on any one purchase.
STOCK AVAILABILITY
We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item we will contact you by email with a estimated date and give you the option to cancel if it is more than 10 working days.
CONFORMITY
We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur
Further information on this can be found on the uk government website at: http://www.legislation.gov.uk/uksi/2000/233tents/made4/con
CONTRACT
Once you have submitted an order, you will receive an e-mail from us of acknowledgment and this constitutes our contract with you
TRANSFER OF RIGHT AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
UNFORSEEABLE CIRCUMSTANCES
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. Our performance under any Contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the Contract may be performed despite the event. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
We have no control over any delays royal mail may experience and as such would endeavour to ensure your delivery arrives once they have rectified any unforeseeable circumstances.
In the event our suppliers experience issues with fulfilling the orders, we will try and keep the effects on you to a minimum but this may result in delays of receiving your products which we hold no responsibility.
LIABILITY
We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
We accept no liability for any persons injuring themselves using any items in the way they are not intended. It is your responsibility to ensure the person using any products has no allergies preventing their use. If the intended recipient has any medical conditions, please check with your health provider before use.
We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently).
OUR RIGHT TO AMEND TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions at anytime. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).
LEGAL
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
We accept no responsibility for damages resulting from use of any of our products.
THIRD PARTY RIGHTS
A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Motivational Queen is a registered protected trademark, we reserve all rights and the written quotes are protected by copyright.